Ways of Banking

Agency Banking 01 Agency Banking

01 Agent Network

Agency Banking

An agent is an entity that has been contracted by the MFB and approved by the Central Bank to provide the services of the MFB on behalf of the MFB.

Services Offered at the Caritas MFB Agent

  1. Cash In
  2. Cash Out
  3. Balance Enquiry
  4. Mini Statement
  5. Account Opening
  6. Bill payments(Coming Soon)
  7. Cheque Handling (Withdrawal)
  8. Mobile banking services

Entities eligible for appointment as agents under CBK guideline 2015

  1. Sole proprietors
  2. Limited liability companies
  3. Registered businesses
  4. Partnerships
  5. Societies
  6. Cooperative societies
  7. State corporations
  8. Trusts

New Agent Onboarding Requirements.

  1. Certificate of registration for the Business. For registered business only
  2. Any other registration eg trustees
  3. Original and copies of ID and KRA PIMS and Valid business license/permit
  4. Certificate of good conduct
  5. Bank statements for the 1 year
  6. Ksh 6000 for device set up and CBK application fees
  7. Interior and exterior businesss photos
  8. Curriculum vitae cv of all the applicants.
Find an Agent Talk to Us
Mobile Banking 02 Mobile Banking

02 Mobile & USSD

Mobile Banking

The service is used for transactions using the Caritas MFB USSD and the Caritas Pay App by Caritas MFB customers who hold Caritas accounts.

How to access mobile banking

  1. Mobile registered customers will dial *810# using the mobile number registered and follow the prompts.
  2. 4-Digit OTP is sent to the registered number..
  3. The customer to redial *810# and enter the OTP sent..
  4. The customer will be required to enter new pin and confirm the new pin
  5. The customer to redial *810# and enter the new pin he will automatically be redirected to menus to access mobile services.

How to access the Caritas Pay app

  1. Download the Caritas Pay application from the Play Store / App Store.
  2. If you are a new customer to the bank, self-register on USSD first, then download the Caritas Pay app.
  3. If you are an existing customer, verify your mobile number and proceed to log in.
  4. Select your preferred menus and follow the prompts.
Get it on Google Play Download on the App Store Talk to Us
Internet Banking 03 Internet Banking

03 Online

Internet Banking

Check balances, review statements and move money from a browser, any time you have a secure connection.

How to get started

  1. Visit a branch or dial *810# to request internet banking.
  2. You will receive your user ID and a temporary password.
  3. Log in and set a new password on first use.

What you can do

  1. View balances and download statements.
  2. You will receive your user ID and a temporary password.
  3. Log in and set a new password on first use.
Internet Banking Login Talk to Us
Caritas Payportal 04 Caritas Payportal

04 Agent Network

Caritas Payportal

A secure and efficient digital payment solution that allows you to make payments online in a convenient manner

What the system can do

  1. Daily Operations Payments
  2. Loan disbursements
  3. Supplier/Vendor/Contractor third-party payments
  4. Allowances
  5. Airtime Purchase
  6. Salary payments
  7. Surplus payments
  8. Pension contributions
  9. Insurance premiums
  10. Lease payments

Features

  1. Automated Payments: Enables Automated Disbursement Of Funds
  2. User Permissions and Access Control:Allows all approvers to authorize Transaction To Due to its Convenience
  3. Notification and Alerts:Automated Notifications And Alerts To Keep Users Informed About The Status Of Payments, Upcoming Disbursements, Failed Transactions
  4. Payment methods Options: Supports Various Payment Methods E.G To Banks And Mobile Money Operators
  5. SECURITY:Ensures Secure Access Through Authentication Mechanisms; Tokens Are Shared Via Phone And Email.
  6. Reporting: Offers Insights Into Payment History, Transaction Status And Other Relevant Data.
  7. User friendly: Provides An Easy To Use Interface For Users To Navigate And Manage Payments Efficiently.
  8. Mobile accessibility:Allows Users To Access And Manage Payments Via Mobile Devices For Convenience.
Access Caritas PayPortal Talk to Us
Caritas Changa 05 Caritas Changa

05 Agent Network

Caritas Changa

Caritas Changa

Feature

  1. Seamless mobile contributions.
  2. Real-time progress tracking.
  3. Transparent and secure.
  4. Personalized for your cause.
  5. Get a unique shareable link.
  6. Set a target and track every contribution in real-time.
  7. Contributors pay easily via Lipa Na Caritas Paybill.

Where it can be used

  1. Bereavement Support
  2. Emergency Medical Fundraising
  3. Schools / Church/ Development/ Pastoral Centers
  4. Clergy Welfare, Seminarians Contributions
  5. Pilgrimages (Local & International)
  6. Church Contribution Programs
  7. Wedding Preparation
  8. Ruracio & Traditional Ceremonies
  9. Education & Scholarship Funds

Requirements (Depending with the cause)

  1. ID copy
  2. KRA PIN copy
  3. Fee structure or admission letter
  4. Death certificate
  5. A letter from parish
  6. Letter from hospital
  7. Changa Application Form
Access Caritas Changa Talk to Us
Cards 06 Cards

06 Agent Network

Cards

Prepaid cards, ATM Cards(Visa branded)

Prepaid cards.

  1. Cashless systems efficiency
  2. Streamline Operations, check ins and check outs
  3. Emergency preparedness
  4. Queue management
  5. Safety and convenience
  6. Financial literacy and budgeting skills for students
  7. Access to school resources
  8. Spending control
  9. Monitoring and transparency
  10. Safety Assurance
  11. Convenience on loading funds

For Caritas mfb customers and non bank customers

  1. No Bank Account Required: You do not need a traditional checking or savings account to own or use a prepaid card.
  2. Preloaded Balance: You must add funds (top-up) before you can make purchases or withdraw cash, and spending stops when the balance hits zero.
  3. No Credit Checks: Issuers do not run credit checks or require a credit history to approve or issue the card.
  4. No Debt or Interest: Because you cannot borrow money, the card accumulates no interest charges or monthly credit bills.
  5. Global and Online Acceptance: Most cards run on major networks like Visa or Mastercard, letting you shop in stores, online, or at ATMs worldwide.
  6. Enhanced Security: Since it is not tied to your primary bank account, losing the card or having it compromised exposes only the preloaded balance rather than your entire savings.

ATM Cards(Visa branded)

  1. Withdraw cash at all VISA branded ATMs -Cheaper at Cooperative Bank Agents and ATMs
  2. Shopping
  3. Online payments
  4. Buy Fuel
  5. A secure channel for transactions
Visit Your Nearest Branch Talk to Us
Money Transfer Services 07 Money Transfer Services

07 Money Transfer

Money Transfer Services

Allows customers to send and receive money conveniently and securely across the global. They include the below services,

Features

  1. RIA
  2. Rapid
  3. Western Union
  4. Money Gram
Visit Your Nearest Branch Talk to Us
STK Push 08 STK Push

08 Agent Network

STK Push

Prepaid cards, ATM Cards(Visa branded)

Features

  1. Real time settlement
  2. Fast and easy to use
  3. Receipt printing
  4. Full reports from core banking
  5. Capability to segregate STK push transaction from the rest
  6. Real time comparing between and reconciling our paybill report against core banking report
  7. Filtering and extraction of requested but incomplete transaction (sender phone number, account number associated on that transaction)
  8. Third party sms / email gateway integration
  9. Creation and management of users
  10. Creation and management of Branches and Institutions
Caritas Chama 09 Caritas Chama

09 Agent Network

Caritas Chama

A game-changer in Chama fund management. Enhancing efficiency, transparency, and communication. Empowering communities with a user-friendly software, fostering financial growth for Chamas and the bank and enhancing collaboration

Features

  1. Chama Registration and Member Registration.
  2. Configuration-Able to align as per group requirement.
  3. Transaction Recording and Reporting.

Avoid Below Challenges

  1. Manual Record Keeping
  2. Lack of Transparency
  3. Communication Barriers
  4. Limited Access to Financial Services
  5. Security Concerns
  6. Inadequate Financial Planning

Target Customers

  1. Catholic Church Ecosystem i.e Church groups, SHG’s and Institutions Welfares.
  2. Corporate societies.
  3. Chamas.
  4. CBOs
  5. Organization's Welfare
Access Caritas Chama Talk to Us
Branch Banking 10 Branch Banking

10 In Person

Branch Banking

Lipa na Caritas

Features

  1. Shorter, Memorable Account Numbers:-Caritas MFB introduced 6-digit short codes to replace the longer 13-digit account numbers. This makes it easier for customers to remember and accurately input their account numbers, reducing errors and incorrect payments.
  2. Preference based short codes for institutions: Use of admission numbers as narration.They can even use existing short codes that they already familiar with, if available
  3. Sentimental Value Attachment:-Customers have the option to select account numbers that hold personal significance or meaning for them.
  4. Customizable Transaction Narrations:-Lipa Na Caritas allows till owners to add personalized notes or descriptions to transactions.This feature simplifies reconciliation and helps keep track of financial activities more effectively.
  5. Ease of Use and Convenience:-Lipa Na Caritas is designed to streamline banking processes and make them more user-friendly. It promotes accuracy in transactions and enhances overall customer experience.

Benefits

  1. Free Sign up
  2. Enhanced TAT at onboarding
  3. Cost effective
  4. Ease of reconciliation
  5. Notifications – Realtime notifications
  6. Security of Funds – Funds cannot be reversed
  7. Interoperability
  8. Ease of access to cash
Find a Branch Talk to Us
B2B Coop 11 B2B Coop

11 Agent Network

B2B Coop

B2B Coop

Features

  1. Allows Caritas MFB to deposit funds in their account through COOP bank branches and agents.
  2. Caritas MFB customers are able to make cheque deposits to their accounts at Coop Bank branches.
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Branch Locator Open a Digital Account Contact Us (WhatsApp) Agents Locator