Frequently Asked Questions
Caritas Microfinance Bank (CMFB) is regulated by the Central Bank of Kenya. The Bank was started in June 2015, however the history dates back to 1983 when the 1st African Bishop in Kenya, met a number of families in need of socio-economic needs. He encouraged the spirit of self-reliance by initiating the 1st Self Help Group/initiative at Kiriko Parish, Gatundu North. Through the Cardinal, Fr. Mukui and Kiriko Parish christians contributed Ksh 20 each and a total of Ksh 680 was collected that sunday. This marked the beginning of Self Help Group concept that has inculcated the spirit of self-help …
You may contact us on: • Email via [email protected] • Phone 0205151500 / 0729986331 • Social media platforms (Our customer service personnel will attend to you) Facebook – Caritas Micro-Finance Bank Twitter – @CaritasMFB Instagram – CaritasMFB
Caritas Microfinance Bank is headquartered within the Nairobi Central Business District at Cardinal Otunga Plaza, 5th Floor along Cardinal Otunga Street, within the Holy Family Basilica.
CMFB ATM cards are Visa branded therefore useable at any visa ATMs. However, CMFB has a partnership for ATM services with Co-operative Bank that allows CMFB customers to use Co-operative Bank agencies, ATMs and branches countrywide.at favourable charges
CMFB pay bill number is 899790
Name: CARITAS MICROFINANCE BANK Swift code: CRMFKENA
As part of offering digital and convenient banking solutions, CMFB has an app (My Caritas Pay), currently available on Google Play store under the link http://bit.ly/CaritasPayApp.
Visit your nearest branch or Caritas MFB agent with your: • Copy of National ID or Passport • KRA PIN • Download our app (Caritas Pay App) on google play store. Click on new user. Input your customer details and follow the prompts. Save that account number and continue saving with Caritas MFB. • Dial *810# and request for account opening.
As part of our risk management and cybersecurity strategy, we conduct routine audits into our Core Banking System (CBS) and other digital/online platforms that interface with the CBS.
Additionally, we have a One-Time-PIN (OTP) mechanism through which we send customers who subscribe for digital banking applications (USSD, mobile banking app, Internet banking and Agency banking). The OTP usually has a short expiry period, say 3 minutes, after which if not used, it expires and a customer will have to request for another.
Through Caritas Pay App banking platform you can conveniently transfer funds from their Caritas MFB account to another bank account under the payment’s menu option. There is EFT and RTGS options provided at our branches for the interbank transfer of funds.
If you suspect that your account has been compromised, contact our call center on 0205151500 / 0729986331
Our USSD *810#, Caritas Pay App and Internet banking all provide the menu options to withdraw funds from Caritas MFB bank account to your Mpesa account number or to another Mpesa account number.
To deposit to your Caritas Microfinance Bank account via Mpesa: i. Go to your MPESA menu, ii. Select Lipa na MPESA iii. Enter Paybill-899790 iv. Enter A/c number- v. (Confirm the account number) vi. Enter amount ** vii. Enter Mpesa Pin ** viii. Send
Our USSD banking (*810#), Caritas Pay App and Internet banking all provide the menu options to check CMFB bank account balance.
To apply for an ATM Card, visit any of our branches with your original identification documents and fill out an ATM application card form and the card will be processed and dispatched for you to pick it at a location convenient to you.
Click here or the ‘Get in Touch’ menu above to view all branches.
Kindly open the app and copy the functions available.
We have tailor made products that cater for individual, business and corporate customers. These include loans, current & savings accounts, forex, money transfer and insurance. We offer our services to our customers through different channels, based on their needs.
Caritas Nairobi is the aid and development agency of the Catholic Archdiocese of Nairobi. Caritas Nairobi is mandated by the Archdiocese of Nairobi to coordinate and implement aid and social-economic development programs and over the years, Caritas has reached thousands of those in need through interventions in Microfinance (Self-help), Refugee aid, agriculture and food security, support for those living with disabilities and HIV/AIDS, Women and Youth empowerment, peer counselling and child protection among others Caritas Microfinance Bank was founded by the Catholic Archdiocese of Nairobi and launched in June 2015 as a deposit taking microfinance institution. The bank was formed …
CMFB does offer foreign exchange services available at all our branches currently trading in USD, EUR and GBP currencies with plans to include more currencies in the foreseeable future.
We have a wide array of banking channels that fit within our customer-centric strategy that enables them to access their accounts anywhere, anytime. These include Caritas Pay App, USSSD – *810#, Caritas Visa Debit Cards, Internet Banking and Caritas Agents. In addition, we have partnered with Co-operative Bank giving our customers access to their ATMs and Co-op Kwa Jirani agents countrywide. Furthermore, our customers can transact at any Visa branded ATM countrywide.
Deposit of funds through any of CMFB banking channels is currently charge free. Withdrawal charges vary based on nature of transaction and channel used to transact. A charge tariff is displayed in all our branches. Our mobile banking platforms also show the charge just before confirming the transaction with a pin.
Monday – Friday: 8:00am – 4:30pm Saturday: 8:00am – 12:00noon Public holidays and Sundays: closed.
Visit any of our branches with an original ID to issue written instructions for the PIN change and your pin will be reset.
Visit your nearest branch or Caritas MFB agent with your ID and KRA pin for personal account opening. Thank you for choosing Caritas Microfinance Bank. You may also download our app (Caritas Pay App) on google play store and click on new user. Input your customer details and follow the prompts and a digital account will be generated for you. Save that account number and continue saving with Caritas Microfinance bank.
CMFB Caricash mobile loan facilities are accessible to account holders who have been actively banking for three months and above. The loan limits are system appraised and generated on basis of account cash flow for a set period computed backwards from date of borrowing. The maximum limit to borrow being 70000 and maximum tenure being 1month.
A mini statement is accessible on our USSD, App banking and Internet banking platforms menus. A detailed statement is accessible on our App banking and Internet banking platforms menus. During account opening, a customer shares an email address through which they receive their monthly bank statement.